At Ford Motor Company, as well as within the Ford and Lincoln dealerships across North America, it is our shared vision to provide owners of our vehicles an ownership experience so good, they will buy again and tell others how great it is to own a Ford product. For the past several years, customer satisfaction, in both the sales and service arenas, has become increasingly important to our ongoing success.

We are the company's principle source of customer support and vehicle service. Our mission, in partnership with related Ford activities, is to improve continuously both our Ford and Lincoln dealers' ability and commitment to provide superior customer service. The owners of our vehicles will determine our success.

Our Goal is to develop technicians capable of "Fixing Ford and Lincoln Vehicles Right the First Time".