Course Scheduling

Course scheduling is determined by the dealer’s input to their regional Training Center. Courses are scheduled based on the volume of course requests generated by the local dealers.

Schedules are sent to all Ford and Lincoln-Mercury dealers on a monthly basis. Schedules are generated over the Combat system and are available by the first day of the month. The schedule identifies the courses and the training location where they will be presented.

Course requests and enrollment procedures are outlined below.

REQUESTING A COURSE FROM THE EMPLOYEE TRAINING PLANNER

  1. Type 45 on the command line of the Dealer Menu screen, and press [ENTER]. The Course List Screen will display. A Specialty Code, Position Group, or Region Code must be entered to view courses.
  2. If you know the employee’s ID number, type in the ID number, and press [ENTER]. The employee’s Training Planner will display.
  3. If you do not know the employee’s ID number, press [F4] for the Employee List screen. Type an X in the AC column [Action Code] next to the employee’s name and press [F2]. The employee’s Training Planner will display.
  4. Type an X in the AC column [Action Code] next to the Course Title , and press [F6]. The Training Course Request screen will display with the employee’s ID number, country and name filled in.
  5. Press [F4] for a list of Location Codes. This Location Codes screen will display.
  6. Type X in the AC column [Action Code] to select a location. Press [F12] to return to the Training Course Request screen. The Training Course Request screen will display with the Location filled in.
  7. Press [ENTER]. The UPDATE SUCCESSFUL message will display.

REQUESTING A COURSE FROM THE COURSE LIST

  1. Type 45 on the command line of the Dealer Menu screen, and press [ENTER]. The Course List screen will display. A Specialty Code, Position Group, or Region Code must be entered to view courses.
  2. Type in a Specialty Code, Position Group, or Region Code and press [ENTER]. The Segmented Course List will display in alphabetical order.
  3. Type an X in the AC column [Action Code] next to the Course Title and press [F10]. The Training Course Request screen will display with the course information filled in.
  4. If you know the employee’s ID number, type an A in the AC column [Action Code], type the employee’s ID number, type the country code, and press [ENTER].
  5. If you do not know the employee’s ID number press [F2] for the employee list screen. Type an X in the AC column [Action Code] next to the employee’s name, and press [F9] to add the ID, and then press [F12] to return to the Training Course Request screen.
  6. Press [F4] for a list of Location Codes. The Location Codes screen will display.
  7. Type X in the AC column [Action Code] to select a location. Press [F12] to return to the Training Course Request screen. The Training Course Request screen will display with the Location filled in.
  8. Press [ENTER]. The UPDATE SUCCESSFUL message will display.

ENROLLING IN CLASS

STARS allows dealers to register employees in all training courses. Employees should be placed on the Wait-list when classes are full. Courses that are not currently offered should be requested.

  1. Access STARS from the Ford Application Menu.
  2. When the Dealer Menu appears, type 41 on the command line. The training schedule for your region appears and can be segmented by one or the following: Region, Position Group, and Language
  3. If you know the course code, [TAB] to the course code field, type the course code, and press [ENTER].
  4. If you don't know the course code, [TAB] to the first course title, type the first letter of the course title you wish to enroll in and a space, and press [ENTER]. Use [F8] to page forward and [F7] to page backward.
  5. Type an X in the AC (Action Code) column next to the course title, and press [F6]. The employee training enrollment screen appears.
  6. To select an employee(s), press [F6]. The employee list screen appears.
  7. Type X in the AC column next to each employee name (you may select up to 5 employees), press [F9]. Note: Press [F9] before advancing to another screen.
  8. Press [F12] to return to the employee training enrollment screen.
  9. Press [ENTER]. The UPDATE SUCCESSFUL message will appear.
    10.

REQUESTING FORDSTAR MATERIALS

  1. From the Dealer Menu, type 43 on the command line, and press F?. The Course Material Request screen will display.
  2. Type the course code, and press F?.
  3. If you don't know the course code, press F? for the course list. Sort the list by Position Group by pressing F?. Type FSTAR in the Delivery Method Field, and press F?. Use F? to page forward on the list. Type an X I the AC column next to the Course Title, and press F?
  4. Type an A in the AC column, type Employee's ID number and Country Code (USA, CAN, MEX), and press F?
  5. The Material Request column will be displayed, and you should see the UPDATE SUCCESSFUL message at the bottom of the screen.
    6.

For a full explanation of the STARS system, please refer to the STARS User Guide.

COURSE NUMBERING SYSTEM

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Ford training course numbers are applied using the following system:

This chart represents the general course numbering system Ford currently uses for technical training. You can use this chart as an aid in identifying course numbers, which might not be in this binder, e.g., new courses, obsolete courses, and one time special courses.

DEALERSHIP SERVICE TECHNICAL TRAINING PLANNING PROCESS

GENERAL DESCRIPTION AND OVERVIEW

Goal of the Technical Training Planning Process

The goal is to develop a simple, effective, and consistent process of training planning that will work well at all dealerships. We combined several successful current methods used by dealers to build this process

Four-Step Dealership Service Technical Training Planning Process Overview

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Note: Each of these steps are detailed on the following pages.

Dealership Technical Training Planner and Specialty Training Requirements Report

The planner and Dealership Technician Specialty Training Requirements Report are designed to support the four-step process. Their intent is to provide you with timely data on each individual to make your review, development, and implementation of a plan quicker and simpler.

The use of the planner and report are self-explanatory.


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