Planning

Dealership Service Technical Training Planning Process Description and Details

OBJECTIVE / INTENT

Evaluation of the entire shop to make sure the on-going training supports the overall business plan. Development of the "big picture" for the future.

METHODOLOGY / GENERAL DESCRIPTION

Two major areas are taken into consideration:

Overall incoming workload of the shop:

Amount of highly technical work versus the maintenance and light repair
Local market changes (warranty work versus maintenance work demand)

Mix of technicians in the shop currently as well as the anticipated changes that will affect the balance for the next few years.

Planning for the future starts here and could range from the next three months to five years. This will serve as the foundation for the rest of the process.

EXPECTED OUTCOME

An overall idea of what general changes are required to support the service business in the future.

OBJECTIVE / INTENT

Identify current or possible future shortfalls to your goal of technician training standards and/or shop competency using the "Technical Training Planner" along with the "Dealership Service Technician Specialty Training Requirements Report."

METHODOLOGY / GENERAL DESCRIPTION

Match the two reports identified above to determine "who needs what training"
Use the "Technical Training Planner" to make note of where the needs are

EXPECTED OUTCOME

After comparing the requirements with the current status on each technician, one form will have all the information needed to:

Complete individual training plan for each technician

Input the appropriate information, enrollments, and requests to STARS

OBJECTIVE / INTENT

Develop a training plan for each technician based on the needs identified in step #2. These will serve as the long-term plan for each technician and shop.

METHODOLOGY / GENERAL DESCRIPTION

Use the information from step #2 and complete an "individual Training Plan" for each technician
Discuss the training plan with the personnel involved as required
Note the changes and other input you will have to do in STARS for the next steps

EXPECTED OUTCOME

Each technician will have a long-term training plan that can be updated and tracked for progress toward their training goals

Technicians will know and understand their training needs and plans

You will have all the information needed when you log on STARS to input

OBJECTIVE / INTENT

Take the actions needed to complete the plans for each individual and track performance towards the goal.

METHODOLOGY / GENERAL DESCRIPTION

Using the plans developed in previous steps along with the "Technical Training Planner," implement the following actions as required:

Complete the updates noted in step #3 and update STARS
Complete the STARS enrollments
Set schedule for "in-dealership training" for individual technicians
Communicate training dates with reminders to all personnel
Provide support for training (allow for time/transportation/financial)
Update individual training plans as required
Monitor progress toward shop competency and overall plan

EXPECTED OUTCOME

A continuous planning and training completion cycle will help ensure you meet your dealership goal of "Dealership Service Technician Specialty Training Standards."